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08/04 Rohit Pradhan
Recruiter at Lineupx

Views:101 Applications:31 Rec. Actions:Recruiter Actions:15

Manager - Customer Relationship (0-2 yrs)

Hyderabad Job Code: 154578

- Customer relationship managers are in charge of coordinating activities which enhance customer dependency, satisfaction, and product/service patronage to maximize profit for an organization.

- Customer relationship manager job description entails building and maintaining a formidable company-customer relationship such that increases customer loyalty and patronage.

- Maintain contact with customers to obtain client feedback, and to also assist customers in resolving problems or addressing difficulties.

- To achieve this by ensuring every client's needs, requirements, and expectations are thoroughly realized. 

- The customer relationship manager role encompasses a wide area of specialization among which includes customer value management, customer service, follow up, and customer loyalty management.

- As part of duties, customer relationship managers maintain the image and reputation of an organization by ensuring customers receive value on purchased product/service.

- Utilize the CRM database to monitor and manage pipeline reports, potential sales opportunities, and general performance.

- Overseeing the activities of customer service staff and operations employees to ensure their dealings with clients promote customer dependency and guarantee their satisfaction.

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