Manager - Customer Relation (1-8 yrs)
- Build relationships with key employees among customers
- Create plans to address clients' business needs.
- Advise clients on creating profitable processes.
- Schedule regular meetings with customers to ensure they are satisfied.
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products.
- Ensure both the company and clients adhere to contract terms
- Set sales and revenue targets and work diligently to meet them
- Study competition to find new ways to retain customers
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers' needs.
