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24/09 Jitendra Lakhwani
Co - Founder at Mantras2Success.com

Views:223 Applications:46 Rec. Actions:Recruiter Actions:0

Manager - Customer Experience - Telecom (2-5 yrs)

Ahmedabad Job Code: 92205

Location: Ahmedabad

Responsibilities:

- Define and implement standards/procedures for ensuring optimal customer experience

- Maintain compliance & quality control of technical services and installations.

- Cross sell and up sell company's services after providing resolution to customers

- Customer retention

- Give resolution to critical queries raised by customer

- Facilitate escalations and resolve TIO (Telecommunications Industry Ombudsman)complaints

Key Skill:

- Excellent communication skill

- Self driven

- Should have an experience in dealing with international client

- Managing escalations

Shift :

- 03:30 am to 12:30 pm

- Pick-up and drop available with breakfast .

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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