The Offer

- Opportunity to collaborate with the founding team and gain from unlimited learning

- Build your profile in customer experience space within a well established FinTech firm

- Competitive compensation

The Employer : 

Our client is democratizing payments for small & medium businesses in india. They are pioneers in on-demand payments in the country, and are relentlessly working on delivering seamless online business experience.

The Job : 

You will be responsible for :

- Initially managing all client interactions over calls on a daily basis.

- Building a customer experience team to handle day-to-day operations.
 
- Establishing performance metrics for the team and monitoring the productivity closely.

- Tracking customer feedback on a regular basis, understanding customer pain points and passing on the relevant information to sales, customer success and product teams for relevant action to be taken.

- Gaining thorough understanding of the product offering and organizing trainings to the team in order to deliver quality assistance to the clients.

- Identifying opportunities basis frequently received client requests / queries to increase customer satisfaction, that eventually converts to revenue.

The Profile

- You have a Degree in Engineering or related field and have at least 4 years' experience within a Customer Support or Client Relationship Management role.

- You have worked as part of third party contact centres and have an understanding of dialler management.

- You are aware of automation solutions available in the market from this standpoint and would be on a constant lookout for any such solution that can make existing processes more efficient within budget limits.

- You are well versed with Microsoft office tools

- You are a keen learner and you are always on a lookout for better customer experiences.

- You can place yourself in the customer's shoes and address problems with more empathy.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You have lead people in your previous roles and can build efficient teams.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.