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30/06 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:274 Applications:146 Rec. Actions:Recruiter Actions:110

Manager - Customer Experience - FinTech Firm (4-30 yrs)

Bangalore Job Code: 122323

The Offer

- Opportunity to collaborate with the founding team and gain from unlimited learning

- Build your profile in customer experience space within a well established FinTech firm

- Competitive compensation

The Employer : 

Our client is democratizing payments for small & medium businesses in india. They are pioneers in on-demand payments in the country, and are relentlessly working on delivering seamless online business experience.

The Job : 

You will be responsible for :

- Initially managing all client interactions over calls on a daily basis.

- Building a customer experience team to handle day-to-day operations.
- Establishing performance metrics for the team and monitoring the productivity closely.

- Tracking customer feedback on a regular basis, understanding customer pain points and passing on the relevant information to sales, customer success and product teams for relevant action to be taken.

- Gaining thorough understanding of the product offering and organizing trainings to the team in order to deliver quality assistance to the clients.

- Identifying opportunities basis frequently received client requests / queries to increase customer satisfaction, that eventually converts to revenue.

The Profile

- You have a Degree in Engineering or related field and have at least 4 years' experience within a Customer Support or Client Relationship Management role.

- You have worked as part of third party contact centres and have an understanding of dialler management.

- You are aware of automation solutions available in the market from this standpoint and would be on a constant lookout for any such solution that can make existing processes more efficient within budget limits.

- You are well versed with Microsoft office tools

- You are a keen learner and you are always on a lookout for better customer experiences.

- You can place yourself in the customer's shoes and address problems with more empathy.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You have lead people in your previous roles and can build efficient teams.

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