Apply here :

https://live.x0pa.ai/app/roboroy/job/1209944?sharing=6b10f03cead2fe9a2723bab6

About Crackverbal

Crackverbal helps people make smarter career decisions by helping them with their plans of getting an international MBA / Master. We do so by preparing them to perform at their peak potential on the competitive exam the GMAT.

We also help them tell their story in the best possible way in the College/University application essays.

Why should you work at Crackverbal?

We believe in small teams. Small teams are fast and agile. Small teams can execute at a much faster pace with reduced management layers.

To be part of our team, you need to be good at what you do, have great communication skills, and possess the right attitude mixed with the drive to succeed in your role. Also, the team is diverse and distributed across the country, and collaborates daily over Zoom & Slack. As a distributed Company, diversity drives our identity.

Whether you are looking to launch a new career or grow an existing one, Crackverbal is the company where you can balance great work and a great life

Manager- Customer Experience

At Crackverbal, we believe that an ed-tech company can sustainably scale only when we put our students at the heart of what we do.

This role is to ensure we help our students meet their goals by ensuring we do

what is right for the customers.

In this role you will be responsible for:

- Optimize the CX Process - test prep & admissions by providing a delightful experience to Prospects and Existing Customers - from onboarding to issue resolution to feedback collection.

- Engage with the enrolled students by not only keeping the enrolled students get the most value from their services but also looking at ways to provide value-added services to satisfy the changing needs of our customers.

- Provide inputs to the product team to help us discover customer insights by working closely with the PM on one hand and the students on the other.

- Keep the course content fresh & updated by constantly identifying & executing on opportunities to develop new content, working with a diverse team - teachers, videographers, and the product team.

- Help our rockstar team be their best by ensuring everyone in the team - faculty, mentors, facilitators (yes these are all different roles) whether they be part-time or full-time is completely aligned to ensure we are able to deliver on our promise to the customer.

- Manage our communities by working with the marketing/content team to provide thought leadership for the larger community of students - on forums such as GMATClub, Linkedin, and Quora

To be successful in this role, you will have :

- An MBA from an executive program such as ISB/IIMs or any top global program so you know what it takes to make our students successful.

- Preferably, experience in a similar customer experience role in a B2C ed-tech company.

- The ability to build and grow the product delivery function while working closely with the startup founders & the leadership team.

- Experience working in a metrics and data-driven environment and be excellent at using data and information to demonstrate delivery of business value to customers.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.