09/02 HR
Talent Acquisition Team at Careerz Inn

Views:172 Applications:25 Rec. Actions:Recruiter Actions:2

Manager - Customer Experience (2-7 yrs)

Delhi/Gurgaon/Gurugram Job Code: 62843

We are hiring for the role of Customer Experience Manager (Fitness Centre). PFB the Job details:

Brief:

- Salary Package: upto 4.5 Lakhs per annum (Additionaly, Good Incentives + PF + Medical Benefits + Annual Bonus)

- Gender: Male

- Age Bar: upto 33 years

- 12th pass

- Should have Experience at operations, administration, management

- 9 Hours Shift

- 6 Days working

Job Responsibility

- Managing centre experience and incremental enhancements

- Timely Opening and Closing of the centres

- Ensure inventory of essentials, supplies and equipments, responsible for both stocking and re-ordering (first-aid, stationary, water, towels etc.)

- Ensuring optimal working of centre fixtures and fittings

- Ensuring availability of lockers and storage

- Ensuring availability of weights and fitness accessories


- Ensuring maintenance for reusing the fitness gear and equipment

- Managing classes and workouts

- Ensure trainer rostering and availability

- Ensuring punctuality of trainers and classes

- Ensuring WODs visibility for all Workouts

- Ensure that all members mark their attendance

- Handle latecomers as per SOP (depending on whether warmup has been completed or otherwise)

- Handle issues with respect to attendance, equipment and space availability

- Customer interactions and troubleshooting

- Interact with walk-ins and prospective clients

- Take feedback from members and partners about classes and document the same

- Handle issues that may lead to consumer experience during or pre/post class

- Centre facility audits and inputs

- Ensure that we do daily audits of the centre and facility including all supplies and essentials

- Share reports with the central team as per SOP for restocking and maintenance

- Drive customer engagement and renewals

- Develop a personal connect with the members (as per the culture document for cult) and ensure they are engaged

- Drive renewals through interactions over call/in-person

If Interested pl share CV  or call at 7987201335 ( 10 A.M to 5 P.M ) Srishti

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