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23/12 Britika Kaur Arora
Talent Acquisition manager at Stepica Solutions

Views:80 Applications:37 Rec. Actions:Recruiter Actions:26

Manager - Customer Experience (2-4 yrs)

Bangalore Job Code: 249833

Responsibility :

- Manage 100-150 National/Regional accounts worth 1-1.2 cr pa in a defined geography.

- Ensure proper on-boarding of the customer and align operation on customer expectation.

- Develop a good relationship with all key stakeholders from customer side - User, Procurement etc.

- Present the service delivery status & discuss account health every month with customer.

- Grow business by identifying upselling opportunities. In case of multi-sites/new site opportunities, increase HiCare share.

- Monitor and assess the activities of our competitors to proactively satisfy and retain /renew our customer every year ahead of expiry.

- Ensure the timely submission of invoices & collections of payment as per the agreed payment terms.

Qualification & Experience : 

- 2-4 years of experience in customer service role.

Skills &Competencies : 

- Ability to build good relationships with customer.

- Strong orientation on high quality customer service.

- Strong Inter personal Skills to deal with multiple internal & external shareholders.

- Problem-solving and conflict resolution capabilities.

- Willingness to develop an in-depth understanding of the business and related services.

- Proficient with technology.

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