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18/10 HR
Recruiter at M/s Ealamiun Resource India Pvt Ltd

Views:83 Applications:19 Rec. Actions:Recruiter Actions:0

Manager - Customer Care - Quality Care Team (5-6 yrs)

Cochin/Kochi/Kerala Job Code: 133207

Position:- Quality Care Manager / Customer Care Manager

Location: Calicut

Preference: Female

Ctc: 3,60,000 PA

Qualification: GRADUATE( should be fluent in English)

Experience: 5 years in customer-facing

Employment Type - Full Time, Permanent

JD:

- The quality Care Manager heads the quality care Team.

- Ensure all sales operations are aligned with channel values & guidelines

- Take corrective action to improve quality of sales standards

- Ensure all enablers are in place to provide a delightful experience to all customers throughout the customer journey

Required Candidate profile

- Good communication & interpersonal skills

- Must be a female candidate

- Candidates with customer handling experience from automobile industry are preferable

- Work location is Calicut

- QCM needs to ensure all sales operations at the dealership are aligned with ARENA channel values and guidelines.

- QCM needs to ensure all enablers are in place to provide a delightful experience to all customers throughout the customer journey.

- QCM also needs to take corrective action to improve the quality of sales standards.

Job Type: Full-time

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