Talent acquisition manager at Flaichase
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Manager - Customer Care - Education (7-12 yrs)
Job Description:
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Hiring and training new customer service agents.
- Managing the approved budget of the customer service department.
- Staying informed on the latest industry techniques and methods.
Required Skill set & Educational Qualification :
- MBA or equivalent degree
- 7+ years of proven experience in customer service & Must have experience to lead a team.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
