Manager - Customer Care - Auto/Vehicle (3-15 yrs)
Position : Customer Care Manager
Roles & Responsibilities :
- Analyze the technical complaints of the vehicle in the field.
- Rectify defects in vehicles/overhaul aggregates.
- Maintain and handle internet-based warranty.
- Ensure implementation of service processes at channel partners.
- Development of secondary channel.
- Feedback on companies as well as competitors' products.
- Training of service managers. Work out special service support for strategic customers with channel partners.
- Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
- Secondary network for spare parts sales.
- Guide channel partners for manpower/facilities/equipment optimization.
- Ensure profitability of workshops of channel partners.
- MIS on service.
- Spare parts inventory management.
- Managing service guarantee at the dealership.
- Monthly visit to ASC and monitor his performance along with ASC coordinator.
- Service camps on monthly basic.
- Monthly visits to customer and update M Response data.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
