Recruitment Associate at Taggd
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Manager - Customer Care (5-12 yrs)
Please find the JD below :
Position : Customer Care Manager
Roles & Responsibilities :
- Analyze the technical complaints of the vehicle in the field. Rectify defects in vehicles / overhaul aggregates.
- Maintain and handle internet-based warranty. Ensure implementation of service processes at channel partners.
- Development of secondary channel. Feedback on companies as well as competitors' products.
- Training of service managers. Work out special service support for strategic customers with channel partners.
- Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
- Secondary network for spare parts sales. Guide channel partners for manpower/facilities/equipment optimization.
- Ensure profitability of workshops of channel partners. MIS on service. Spare parts inventory management. Managing service guarantee at the dealership.
- Monthly visit to ASC and monitor his performance along with ASC coordinator. Service camps on monthly basic. Monthly visits to customer and update M Response data.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
