Role :

- This role is all about converting potential leads to Sales

- This shall be an individual contributor role, responsible for a seamless patient journey. A Counsellor's responsibilities include supporting customers and building close business relationships as they transition from sales prospects to successful recipients of the required service.

- Working directly with Patients to address their queries, concerns and ensure their satisfaction while they are undertaking our service. You will also work closely with other employees/teams to ensure customer questions and concerns are addressed in a timely manner.

Roles & Responsibilities :

1. Communicate effectively and convert potential leads to ensure revenue generation.

2. Collect and record sensitive patient information and documents with strict confidentiality.

3. Input and update patient information regularly in the CRM and study the trend in leads.

4. Shall be responsible for communicating with the client at various stages of the journey of the treatment, which involves pre-counselling, post booking- pre surgery counselling, counselling post procedure.

5. Coordinate and communicate smoothly with patients to handle their requests for information and scheduling appointments.

6. Coordinate and share information with the relevant team to schedule appointments, cater travel requirements and other requests by patients if needed.

7. Coordinate and communicate with the doctors regarding the client information and medical history accurately.

8. Analyze the customer trends and gaps in services and suggest a strategic business plan that expands the company's customer base to ensure our strong presence.

9. Contribute to team effort and accomplish goals defined by the management.

10. Continuously update your product knowledge and analyze customer data to improve customer experience.

Must Have :

- Graduated in any Science Field or Any other Graduation with MBA

- Excellent in English Language (Speaking & Writing)