Looking for Community Engagement Manager @ Wadhwani Foundations

Job Overview :

Position Name : Community Engagement Manager

Work Location : Delhi

Department : WITP

About Wadhwani Foundation :

Mission : Accelerating economic development in emerging economies through high-value job creation Objectives: Enabling the creation of 10M jobs and placement of 25M by 2030 across 20-25 emerging economies

- Wadhwani Foundation is a not-for-profit with the primary mission of accelerating economic development in emerging economies by driving large-scale job creation through entrepreneurship, innovation and skills development. Founded in 2000 by Silicon Valley entrepreneur, Dr. Romesh Wadhwani, today the Foundation is scaling impact in 25 countries across Asia, Africa, and Latin America through various Initiatives. More details on the various programs at the end of the document.

Job Description :

- The Role Context : The Community Engagement Manager is responsible for building a positive relationship with our client-participants after they have completed a training intervention with WITP. They are responsible for solving any issue that a client experiences. The main duties of an engagement manager are assigning company resources and content to the client-participants, managing the client expectations, and working with them to identify potential areas for starting an emerging technology project with WITP. Focus is on engaging with and motivating more participants to apply their emerging technologies learning towards initiating emerging technologies projects in their ministries/departments. They also have to prepare progress reports on the status of the projects, number of connections made with participants and progress on resource and content consumption by our client-participants.

- Building an active and engaged community of technology subject matter experts (SME) ecosystem stakeholders across India for mentorship and guidance to the participants for projects. We are looking for a Community engagement manager, dedicated to Wadhwani Institute of Technology and Policy (WITP) to help meet these objectives.

Key Responsibilities :

- Develop and execute creative strategies to engage with customers and other stakeholders on all online platforms, such as learning platforms, events & forums, social media platforms, messaging groups etc.

- Creating content for social media channels, blogs, email WITP campaigns, and other marketing communications.

- Represent and amplify the stories, use cases, feedback, trends, and impact of our community to support our product building.

- Identify and share valuable topical content (articles, written and video-based use cases and case studies, etc.) keep communities engaged periodically.

- Plan & execute offline event calendars with end-to-end ownership to drive community engagement.(from invitation, RSVPs to Testimonial Generations)

- Organizing various community-building initiatives to cultivate and grow participation in various company-owned forums. (invite them for refresher courses, webinars, and other related events of WITP.)

- Build and foster relationships with technology subject matter experts (SME) community across India to connect with WITP.

- Generating meaningful customer feedback through surveys and interviews/meetings (virtual as well as in-person).

- Observe, identify and recommend client-participants with specific project needs to mentor-pool to realize Proof of Concepts (POCs) and pilots as projects with WITP

Skills & Experience :

- Bachelors is essential. MBA/post-graduate degree from a reputed institute will be a plus

- A seasoned professional with at least 10 years of experience in Customer Relations, Customer Service, Client Relations or Business Development

- Experience and background or exposure to marketing, community building, partnerships

- Excellent communication and interpersonal and interaction skills

- Ability to build and grow relationships. Strong network in India emerging technology Subject Matter Expert ecosystem would be preferred

- Strong program and project management to execute multi-location programs

- Familiarity with technology and communication tools - especially tools like Zoom, Teams, and Google Hangout etc.

- Awareness of emerging technologies and having worked in emerging technology companies would be preferred.

Various Programs at Wadhwani Foundation :

Wadhwani Advantage : Accelerating the growth of tens of thousands of SMEs by providing personalized, on-demand knowledge and consulting resources through an AI-enabled mobile platform to create millions of new jobs.

Wadhwani Entrepreneur : Inspiring, educating, and enabling Startup entrepreneurs

Wadhwani Venture Fastrack : Maximizes success rates of early-stage startups with enhanced business traction and funding opportunities

Wadhwani NEN : Empowers students with knowledge and skills through Courses and Startup Labs to create high-potential startups

Wadhwani Inspire : Establishes a nationwide culture of entrepreneurship

Wadhwani Opportunity : Empowering millions of students with 21st century employability skills that drive family supporting wages.

Wadhwani AI (a partner program) : A first-of-its-kind AI research institute in the world - a non-profit dedicated exclusively to applying AI for social good.

Wadhwani Catalyst : Invest in high quality entrepreneurs with scalable business models across emerging markets, with a focus in India. The fund will catalyze businesses across sectors, with the overall objective of accelerating economic development by creating livelihoods/ jobs.

Wadhwani Institute of Technology and Policy (WITP) :

Support government and civil society at large with the dual mission of -

(1) Providing information, insights, and recommendations for the application of technology for policy making, policy implementation, and policy outcomes measurement.

(2) Creating a Technology focused Training Academy for upskilling policy makers, bureaucrats and technocrats with relevant technologies and the application of the same to their respective ministries and missions.

Wadhwani Corporate Profile :

Our Culture :

- WF is a global not-for-profit, and works like a start-up, in a fast-moving, dynamic pace where change is the only constant and flexibility is the key to success.

- Three mantras that we practice across job roles, levels, functions, programs and initiatives, are Quality, Speed, Scale, in that order.

- We are an ambitious and inclusive organization, where everyone is encouraged to contribute and ideate. We are intensely and insanely focused on driving excellence in everything we do.

- We want individuals with the drive for excellence, and passion to do whatever it takes to deliver world class outcomes to our beneficiaries. We set our own standards often more rigorous than what our beneficiaries demand, and we want individuals who love it this way.

- We have a creative and highly energetic environment - one in which we look to each other to innovate new solutions not only for our beneficiaries but for ourselves too. Open to collaborate with a borderless mentality, often going beyond the hierarchy and siloed definitions of functional KRAs, are the individuals who will thrive in our environment.

- This is a workplace where expertise is shared with colleagues around the globe. Individuals uncomfortable with change, constant innovation, and short learning cycles and those looking for stability and orderly working days may not find WF to be the right place for them.

- Finally, we want individuals who want to do greater good for the society leveraging their area of expertise, skills and experience.

- The foundation is an equal opportunity firm with no bias towards gender, race, colour, ethnicity, country, language, age and any other dimension that comes in the way of progress.

Join us and be a part of us!

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