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23/05 Riya Jain
Client Engagement and Talent Acquisition Lead at The Rising

Views:20 Applications:7 Rec. Actions:Recruiter Actions:2

Manager - Client Success - SaaS Product (2-5 yrs)

Indore,madhya pradesh Job Code: 274041

- Making sure customers get started, adopting to the tool and continuously help customers to achieve their goals and get the value of the SaaS product.

- Handle renewals, contract negotiations and owning upsales & expansion sales.

- Churn management and customer retention.

- Creating a minimum-viable onboarding process.

- Educating customers and improving customer experience.

- Driving account expansion and increasing lifetime value.

- Collecting customer feedback and closing feedback loops.

- Build customer relationships and drive loyalty.

To excel in this role, you must have:

- Excellent communication skills along with enthusiastic personality

- Ready to be working from Indore office from Day 1

- Generate Leads , explore relevant clients /corporates

- Aid to Brand amplification of the organization

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