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18/10 Nitya Dhingra
Lead Talent Recruiter at GetHyr

Views:77 Applications:29 Rec. Actions:Recruiter Actions:2

Manager - Client Success (2-3 yrs)

Delhi NCR Job Code: 296673

1. Airport Concessionaire Relationship Management :

- Collaborate closely with airport concessionaires to understand their needs, objectives, and challenges.

- Build and maintain strong relationships with key stakeholders from airport concessionaires and act as the primary point of contact for them, providing exceptional service and support.

2. Business Development :

- Identify opportunities to expand business with existing airport concessionaire clients.

- Develop and execute strategies to upsell and cross-sell, contributing to revenue growth.

- Leverage industry insights to tailor solutions that align with concessionaires' business goals.

3. Customer Grievance Resolution :

- Address and resolve customer issues, concerns, and complaints in a timely and effective manner.

- Collaborate with internal teams to find solutions that align with concessionaire expectations, customers and platform capabilities.

4. Client Engagement and Education :

- Proactively engage clients to ensure they are maximizing the value of our platform's offerings.

- Provide training and guidance on platform features and updates to optimize client experience.

5. Performance Analysis and Reporting :

- Monitor client performance metrics and analyze data to identify areas for improvement.

- Prepare regular performance reports to share insights with clients and internal teams.


Qualifications :

- Bachelor's or Master's degree in Business Administration, Marketing, or related field.

- 2-3 years of proven experience in client relationship management, business development, or account management, preferably within the travel, hospitality, or technology sectors.

- Strong communication, negotiation, and interpersonal skills.

- Excellent problem-solving abilities and a solution-oriented mindset.

- Analytical skills to interpret data and provide actionable insights.

- Proficiency in using CRM software and tools.

- Ability to collaborate across teams and departments to achieve common goals.

- Passion for the travel and technology industries

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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