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13/10 Akshita Agrawal
Manager HR at Proctur

Views:92 Applications:42 Rec. Actions:Recruiter Actions:17

Manager - Client Servicing/Technical Support - IT Software (2-5 yrs)

Pune Job Code: 132560

We are expanding our ERP Support looking for thrilled candidates for our organization.

Female candidates preferred.

Immediate joining - 10 days max.

Responsibilities for Client Services Manager:

- Interact with clients and build relationships with them while ensuring their needs are being met

- Oversee a team of customer service Associate's and ensure they are providing an exceptional client experience

- Mastermind creative ways to deliver an exceptional client experience

- Develop and oversee the implementation of client service protocols

- Resolve complex client problems or disputes in a professional manner

- Coach and support team members to help them meet departmental goals

- Keep records and documentation of client interactions for training purposes

- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

Qualifications for Client Services Manager

- 2+ years prior experience in customer-facing roles

- Proven experience in a leadership role is required

- Must demonstrate strong analytical thinking skills

- Should possess strong problem solving skills and the ability to make sound judgement calls

- Superior organizational and time management skills

- Knowledge of customer service programs and the ability to learn new software quickly

- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience

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