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20/05 Ankit Kewlani
Head HR at Ventures Advertising Pvt. Ltd

Views:58 Applications:12 Rec. Actions:Recruiter Actions:11

Manager - Client Servicing - Advertising Firm (1-2 yrs)

Mumbai Job Code: 273637

Responsibilities :

- Improve customer service experience, create engaged customers and facilitate organic growth

- Take ownership of customers issues and follow problems through to resolution

- Set a clear mission and deploy strategies focused towards that mission

- Develop service procedures, policies and standards

- Keep accurate records and document customer service actions and discussions

- Analyze statistics and compile accurate reports

- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

- Keep ahead of industry's developments and apply best practices to areas of improvement

- Control resources and utilize assets to achieve qualitative and quantitative targets

- Adhere to and manage the approved budget

- Maintain an orderly workflow according to priorities

Qualifications :

- Proven working 1-2 years of experience as a Customer Service Manager, Retail Manager or Assistant Manager

- Experience in providing customer service support

- Excellent knowledge of management methods and techniques

- Proficiency in English

- Working knowledge of customer service software, databases and tools

- Awareness of industry's latest technology trends and applications

- Ability to think strategically and to lead

- Strong client-facing and communication skills

- Advanced troubleshooting and multi-tasking skills

- Customer service orientation

- Degree in Business Administration or related field

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