Manager - Client Servicing (1-10 yrs)
Role: Client Servicing Manager
Location : Hyderabad
- Must and Should have a Minimum of 1-year Advertising/Creative agency experience.
- Accountable for a diverse set of brands and is the point of contact of clients while having regular meetings and bringing value to their businesses.
- Responsible for managing client relationships and overlooking operations for everyday deliverables.
- Understand the brief which is received from the client, explain to the internal team (Copywriters, Designers, Brand Strategies, Social And Digital Executives, Media ATL & BTL, Video & Film ) and get the work done, and deliver to the client.
- Managing the quick resolution of escalations and issues raised by clients and internal teams
- Driving creativity and efficiencies in the existing process while ensuring team targets are consistently met
- Monitoring client's satisfaction levels and team performance on a regular basis
- Managing agency's financials to consistently limit overhead costs and increasing both monetary and brand value of accounts
- Regularly drive business reviews with Management (Client and Internal) to
Skills Required :
- Experience working in the advertising industry
- People management and customer relationship management
- Ability to handle businesses and brands
- Basic knowledge of Ad operations for quick turnaround time
- Reporting and monitoring account health and efficiency