Freelancer Recruiter at Freelancer Consultant
Views:27 Applications:18 Rec. Actions:Recruiter Actions:0
Manager - Client Relationship Management - Real Estate (2-8 yrs)
- 2-8 years (Must from the construction industry)
Required Skills :
- Relationship Manager
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is an advantage
- Strong understanding of CRM systems and tools
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
Key Responsibilities :
- A CRM Manager serves as the link between the company and its customers to build and strengthen relationships, which ultimately helps increase sales and land repeat business.
- They find ways to improve the experience of and better serve customers, and they manage customer satisfaction, which sometimes includes damage control.
- When a client has a negative experience, the CRM Manager helps smooth things over to retain the customer.
- They work with various departments to help attract and retain new clients as well as improve what the company offers to customers.
- CRM Managers use data to analyse customer satisfaction and market research to identify the latest strategies to improve customer relationships.
- Create plans to address clients' business needs
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g., sales, engineers, senior management) to address customers' need
