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08/06 Dominic Coutinho
Director at Green Arrow Consultancy Recruitment Agency

Views:24 Applications:8 Rec. Actions:Recruiter Actions:1

Manager - Client Relationship Management (3-5 yrs)

UP/Agra Job Code: 217326

CRM Manager

Location : Agra

Qualification : Graduate

Experience : 3 to 5 Years

Annual CTC : upto 5 LPA

Job Requirement :

- Minimum 4 years of Managerial experience in Handling CRM Team.

- Experience as a Customer Support Specialist or similar CS role.

- Familiarity with Publishing & Newspapers industry is a plus.

- Excellent communication and problem-solving skills.

- Proficiency in English (writing and speaking)

- This role is work from office only.

- This role is extremely urgent.- Want candidates who can join within a week

Your Responsibilities :

- Capable to manage the team of 6 CRE offline and online both.

- Provide proper training to team members and help them to resolve the queries if Escalated.

- Ensure every customer queries should be responded in a time, via calls WhatsApp and emails.

- Identifying customer needs and helping customers with the best suitable solution. To engage, retain and improve customer service experience.

- Resolve/Report customer issues by liaising with the internal team.

- Draft responses for different types of customer issues.

- Gather customer feedback and share with our Product, Sales, and Marketing teams.

- Create a report of weekly complaints on calls and social media and reach out to provide permanent assistance.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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