HR at Tekpillar Services Private Limited
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Manager - Channel Sales - BFSI (1-3 yrs)
Job Description :
- Manage a team of individuals working on tele sales/customer support
- Resolve customer complaints brought to your attention
- Create policies and procedures
- Plan the training and standardization of service delivery
- Manage inbound and outbound customer calls in a timely manner
- Identify customers- needs and wants, clarifying information whenever possible
- Conduct quality assurance surveys with customers and provide feedback to the team
- Gain comprehensive product knowledge to enhance customer support
- Maintain a pleasant working environment for your team
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
