Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
13/10 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:455 Applications:311 Rec. Actions:Recruiter Actions:196

Manager - Business Development - BPO (1-30 yrs)

Bangalore Job Code: 180839

- Join an established BPO company

- Manage and lead a passionate and dedicated team

- Strong career progression opportunities

Our client is an established business process outsourcing company. They have a dedicated and highly trained team to ensure exceptional customer service while getting the job done. With commitment and transparency, the company has been able to establish long-term partnerships with its clients.

The Job :

You will be responsible for :

- Driving sales objectives and achieving commercial budget and targets.

- Identifying new sales opportunities and building client relationships.

- Building a high performing team by providing strong mentorship, coaching and guidance.

- Delivering effective sales skills training to the sales teams.

- Ensuring timely recognition and reward for top achievers and implement performance management actions when needed.

- Establishing strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor analysis.

- Supporting the customer service team in resolving escalated issues or complaints.

- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.

- Recruiting, training, coaching and performance managing the customer service team.

- Implementing integrated CRM initiatives to deliver business objectives.

- Creating CRM campaigns that improve onboarding and engagement and reduce churn.

- Ensuring the correctness of customer data and drive any data cleansing activities.

- Continually testing and refining campaigns to gain insight and maximise usage and uptake.

- Acting as the main internal contact person for requests/issues pertaining to CRM.

- Managing a team of 11-50 people.

The Profile : 

- You have experience within a Customer Service, B2B sales/account management or CRM/Database Management role, ideally within the Telecommunications industry.

- Experience within Startup Experience, National Sales, Sales Training, Multi-country Sales and Community Management would be a strong advantage.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong team player who can manage multiple stakeholders

- You pay strong attention to detail and deliver work that is of a high standard

- You enjoy finding creative solutions to problems

Add a note
Something suspicious? Report this job posting.