Sales Manager - B2C

About Us :

- We are an experiential tourism company offering varied recreational experiences to domestic and international tourists, primarily located in urban centers of India.

- We are passionate about bringing rich experiences around camping to India - hygienic stays, outdoor activities, music, bonfires, hikes, and lots of stories & fun.

- We are looking at disrupting the hospitality market in India with alternate accommodations and differentiated experiences.

Our current regular offerings include :

- Lakeside Camping and Bonfire

- DIY All-you-can eat Barbecues

- Hike amidst Nature Trails

- Live Band performances

- Hidden waterfall treks in monsoons

And many more.

- While we are based near Mumbai and Pune today, we are bringing happiness to Namma Bengaluru and other parts of India soon!

Description :

- As a B2C Sales Manager, your primary responsibilities will revolve around effectively handling inbound inquiries and leveraging various communication channels for sales conversion.

Key Responsibilities :

Inbound Calls : Handle incoming calls from prospective customers, providing product information, addressing inquiries, and guiding them through the sales process.

Tech-Generated Inquiries : Manage inquiries generated through our website, chatbots, and other tech-based systems. Respond promptly and assist potential customers in their decision-making process.

WhatsApp API Calls : Utilize WhatsApp API for sales inquiries, ensuring timely and informative responses.

Product Knowledge : Develop a deep understanding of our products/services and stay updated on any new offerings or changes.

Sales Conversion : Engage with customers effectively, identifying their needs, and offering tailored solutions to convert inquiries into sales.

Customer Relationship : Build rapport with customers, fostering long-term relationships and customer loyalty.

Sales Reporting : Maintain accurate records of inbound inquiries, responses, and conversions. Provide regular reports on performance and trends.

Qualifications :

- Bachelor's degree in Business, Sales, or a related field.

- 1-2 years of inbound sales experience, with a proven track record of successful conversions.

- Strong communication and interpersonal skills.

- Proficiency in handling inbound calls and using communication tools like WhatsApp API.

- Tech-savvy and adaptable to new communication platforms and technologies.

- Customer-centric mindset with a passion for delivering exceptional service.

Benefits :

- Opportunity to work with enthusiastic campers and outdoor enthusiasts.

- A steep learning curve in a dynamic and exciting industry.