Co-Founder at MyLaw.net
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Manager - Account Management/Client Servicing (5-10 yrs)
Core Responsibilities :
- Interact with clients and build relationships with them while ensuring their needs are being met
- Design creative ways to resolve client problems or disputes
- Develop implementation of client service protocols
- Coach and mentor a team of Customer Service Associates to ensure an exceptional client experience and meet all department goals
- Record and document client interactions for training purposes
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement
Essential Skills/ Qualification/ Experience :
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Knowledge of customer service programs and databases, or the ability to learn new software quickly
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
