Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
20/02 Kunal Mehra
Co-Founder at MyLaw.net

Views:58 Applications:45 Rec. Actions:Recruiter Actions:16

Manager - Account Management/Client Servicing (5-10 yrs)

Delhi NCR Job Code: 148024

Core Responsibilities :

- Interact with clients and build relationships with them while ensuring their needs are being met

- Design creative ways to resolve client problems or disputes

- Develop implementation of client service protocols

- Coach and mentor a team of Customer Service Associates to ensure an exceptional client experience and meet all department goals

- Record and document client interactions for training purposes

- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

Essential Skills/ Qualification/ Experience :

- Proven experience in a leadership role is required

- Excellent communication skills and the ability to anticipate the needs of customers

- Must demonstrate strong analytical thinking skills

- Should possess strong problem solving skills and the ability to make sound judgement calls

- Superior organizational and time management skills

- Knowledge of customer service programs and databases, or the ability to learn new software quickly

- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.

Add a note
Something suspicious? Report this job posting.