Senior HR Manager at Honasa Consumer Pvt. ltd.
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Mamaearth - Executive - Online Reputation Management (2-5 yrs)
Responsibilities :
- Responsible to monitor, connect, converse, engage, and enhance brands online reputation. Be a representative of mamaearth by acting as a central point of contact for leveraging the brand's online reputation.
- Possesses complete functional understanding of the tasks handled by customer support team members; own responsibility to manage execution and reporting customer complaints on social media.
- Ensure the expected turn-around time is delivered.
- Overlooking the social media pages across the web through tool/manually once a day to ensure no conversation is missed.
- Complete coordination with the internal Customer Support team.
- Preparing pitch reports basis performance and insights.
- Keeping a regular eye on the competition providing meaningful suggestions way forward to the brand.
- Constantly seek to make value additions in the tools being used; thereby add value to the brand.
- Executing all the briefs coming from CS team along with the ORM manager delivering as expected
- Share timely feedback of the subordinates with the managers also recommending suggestions for improvised operating.
- Constantly search and identify for any possible new platform where the brand is mentioned.
- Seeking innovative and effective ways for how the brand can communicate with the target audience on several platforms
- Analyzing and preparing the brand performance comparative report on monthly and quarterly basis
Technical Skills Required :
- Professional-level proficiency in English, excellent written oral communication, MS-Excel, PPT skills.
- Advanced knowledge of Social Media Channels, Digital Media and Online Reputation management is a must.
- Comprehensive knowledge of social media/digital listening tools like Hootsuite Insights, etc.
- Must be informed and active follower of social and digital space trends and activity and possess a keen eye for detail.
Behavioral Skills Required :
- Enthusiastic and eager to learn and explore various facets of the job, new-age digital advertising.
- Must be able to perform and be collaborative under pressure situations and tight deadlines.
- Must be adept to working in a dynamic team structure.
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