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18/03 Aanchal Bhatia
Senior Manager HR & Admin at Honasa Consumer Pvt Ltd

Views:83 Applications:23 Rec. Actions:Recruiter Actions:10

Mamaearth - Executive - Customer Service (1-3 yrs)

Delhi/Gurgaon/Gurugram Job Code: 115395

Job type : Permanent

Reports to : Manager-Customer Service

Location : New Delhi / Gurgaon

Job brief : We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Duties and responsibilities :

- Responding promptly to customer inquiries & communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests

- Providing feedback on the efficiency of the customer service process.

- Ensure customer satisfaction and provide professional customer support.

Qualifications & Experience :

- Minimum Graduate in any Stream

- Any experience in customer care will be preferred

- Excellent verbal and written communication skills in English

Performance Indicators :

- Customer Satisfaction Score

- Number of Support Tickets & Complaints

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