Senior Executive Talent Acquisition at Mamaearth
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Mamaearth - Executive - Customer Service (0-3 yrs)
- Hiring for mamaearth Customer Support Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Requirements :
- Minimum educational qualification : graduate or equivalent diploma.
- Experience working with customer support for an e-commerce company.
- Fluent in English and Hindi, both written and verbal.
- Good communication skills.
- Knowledge of MS Office.
- Ability to stay calm when customers are stressed or upset.
- Provide accurate, valid and complete information by using the right methods/tools.
- Strong phone contact handling skills and active listening.
Customer Service Representative Responsibilities :
- Ability to multi-task, prioritize, and manage time effectively
- Should be staying in or ready to relocate to Delhi NCR.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (email, chat and calls).
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support. Maintain CSAT score.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
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