- Hiring for mamaearth Customer Support Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

- Customer Service Representative Requirements :

- Minimum educational qualification: graduate or equivalent diploma.

- Experience working with customer support for an e-commerce company.

- Fluent in English and Hindi, both written and verbal.

- Good communication skills.

- Knowledge of MS Office.

- Ability to stay calm when customers are stressed or upset.

Customer Service Representative Responsibilities :

- Strong phone contact handling skills and active listening.

- Ability to multi-task, prioritize, and manage time effectively

- Should be staying in or ready to relocate to Delhi NCR.

- Maintaining a positive, empathetic and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels (email, chat and calls).

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Ensure customer satisfaction and provide professional customer support. Maintain CSAT score.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Follow communication procedures, guidelines and policies.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Provide accurate, valid and complete information by using the right methods/tools.

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