HR Manager at Mahindra and Mahindra Financial Services Ltd.
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Mahindra Finance - Area Business Manager - Car Loans (3-8 yrs)
- Develop LMV business in branches and dealers assigned.
- To establish and maintain business strategies to meet executive Targets & objectives.
- To Handle/escalate customer, employee, product & process related objections and resolve it
- To develop a efficient field team for delivering service to dealers & customers
- Supervising complete operation at executive and dealer level
- Ensures the growth of the business and is committed to its success
- Dealership coverage includes improvement in market share in non-active/low market share dealers and channels.
- Strengthening and building relationship with dealer sales team & manager
- Maintaining existing levels of market share in and increasing by
- Opportunity loss analysis
- Fraud Vigilance
- Activation of non active dealers
- TA management at dealer and executive level
- Ability to present companies products and its services articulately and accurately
- Review employees(opting daily work management & MQW parameters) on a periodic basis for ensuring progress of the various targets of the branch
- Lead renewal of key customer accounts
- Mandatory to maintain company standards and procedures
- Motivating the employees
- Planning the business & monitoring the same
- Ensuring continues adherence of plan & monitoring the same
- Staff management
- Educate staff members about company policies, procedures and sales techniques
- Communicate continuously with the executives about the various new initiatives and processes
- Maintaining portfolio of 1 year as per guidelines
- Taking care for smooth functioning at dealer's place and in branch.
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