Job Responsibilities

- Assist and support smooth running of the day-to-day Operations in the organization

- Monitoring, measuring and improving operational performance of both internal and external service providers.

- Monitoring performance metrics defined across stakeholders.

- Receiving and responding to approvals and notifications related to various tools within the organization

- Interfacing with all sections within the Operations department

- Take charge of ops preparation of new projects

- Responsible for smooth home delivery operations

- All other duties as requested by the management

- Debugging production and quality issues with relevant stakeholders

Job Requirements :

- Hands on exp in Excel,SQL is a must

- Minimum 2 years of experience

- Excellent written and verbal communication skills; ability to set expectations and communicate goals and objectives with customers and teammates

- Ability to understand and escalate issues efficiently and appropriately

- Ability to provide a world class service in every communication with the customer

- Strong interpersonal, communication, verbal and written skills

- Ability to handle difficult conversations and has excellent negotiation skills and is highly resourceful

- Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail

- Ability to coach and mentor a team, take and execute decisions that improve customer service delivery

- Multitasking and time management skills

- Coaching and communication skills

- Ability to successfully adapt to changes in the work environment