magicpin - Associate - Customer Success (0-4 yrs)
Job Responsibilities :
- Work closely with our customers as well as other members of the Customer Support team.
- Communicate with the sales, technical and product teams to ensure flawless execution of this support.
- Responsible for maintaining superb verbal and written communication and handling a variety of tasks and projects at once.
- Execute daily customer support operations, including responding to customer queries and following up on reported issues with internal teams
- Communicate with customers via call, Real-Time Online Chat, Web Tickets and Email
- Replicate reported customer issues and provide details for the escalation
Job Requirements :
- BA/BSc/ B. Tech Required
- Mandatory Experience in a technical or customer support role for 1-2 years
- Excellent written and verbal communication skills; ability to set expectations and communicate goals and objectives with customers and teammates