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07/10 Puja Kumari
HR at magicpin

Views:936 Applications:232 Rec. Actions:Recruiter Actions:151

magicpin - Associate - Customer Success (0-4 yrs)

Delhi NCR/Gurgaon/Gurugram Job Code: 180079

Job Responsibilities :

- Work closely with our customers as well as other members of the Customer Support team.

- Communicate with the sales, technical and product teams to ensure flawless execution of this support.

- Responsible for maintaining superb verbal and written communication and handling a variety of tasks and projects at once.

- Execute daily customer support operations, including responding to customer queries and following up on reported issues with internal teams

- Communicate with customers via call, Real-Time Online Chat, Web Tickets and Email

- Replicate reported customer issues and provide details for the escalation

Job Requirements :

- BA/BSc/ B. Tech Required

- Mandatory Experience in a technical or customer support role for 1-2 years

- Excellent written and verbal communication skills; ability to set expectations and communicate goals and objectives with customers and teammates

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