magicpin - Associate - Customer Success (0-1 yrs)
Job Responsibilities :
- Work closely with our customers as well as other members of the Customer Support team.
- Communicate with the sales, technical and product teams to ensure flawless execution of this support.
- Responsible for maintaining superb verbal and written communication and handling a variety of tasks and projects at once.
- Execute daily customer support operations, including responding to customer queries and following up on reported issues with internal teams.
- Communicate with customers via call, Real-Time Online Chat, Web Tickets and Email.
- Replicate reported customer issues and provide details for the escalation.
Job Requirements :
- BA/BSc/BBA Required.
- Preferred experience in a technical or customer support role.
- Excellent written and verbal communication skills; ability to set expectations and communicate goals and objectives with customers and teammates
- Ability to understand and escalate issues efficiently and appropriately
- Multitasking and time management skills