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12/01 Brij
Co - Founder at Magicpin

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magicpin - Associate - Customer Success (0-1 yrs)

Delhi NCR Job Code: 142704

Job Responsibilities :

- Work closely with our customers as well as other members of the Customer Support team.

- Communicate with the sales, technical and product teams to ensure flawless execution of this support.

- Responsible for maintaining superb verbal and written communication and handling a variety of tasks and projects at once.

- Execute daily customer support operations, including responding to customer queries and following up on reported issues with internal teams.

- Communicate with customers via call, Real-Time Online Chat, Web Tickets and Email.

- Replicate reported customer issues and provide details for the escalation.

Job Requirements :

- BA/BSc/BBA Required.

- Preferred experience in a technical or customer support role.

- Excellent written and verbal communication skills; ability to set expectations and communicate goals and objectives with customers and teammates

- Ability to understand and escalate issues efficiently and appropriately

- Multitasking and time management skills

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