Recruiter at Magicpin
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MagicPin - Account Management Role - Merchant Success (2-6 yrs)
JD - Account Management
As a Manager- Merchant Success, your primary function will be to drive adoption with current customers / partners to help ensure high engagement and high NPS. You will utilize superior customer success skills, expert platform knowledge as well as reputation management best practices in order to provide consultative advice to customers so they can optimize the capabilities of the magicpin platform.
Responsibilities :
- You will be responsible for a product adoption, account growth and account success.
- Monitor health and proactively reach out to accounts based on key metrics/events/triggers specifically those customers that have low adoption.
- Build strategies to enable the partner network and deliver results on Gross retention and Net retention.
- Own KRAs : Voucher listed, ROI risky, Last 30 days connected, Denial rates and NPS
- Going and meeting the merchants on the field - Site Visit
- Cross-selling and upselling
Education :
Bachelor's/Master's degree in a relevant field is highly preferred
Requirements :
- Account management experience, preferably for [redacted]
- Outstanding multi-task task management skills across a varied set of responsibilities.
- Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises Ability to build credibility and trust by understanding and addressing customer requirements
- 2 years of experience in a customer facing support/success/account management/retention and growth role.
- Strong oral and written communication skills.
- Consultative approach to account management.
- Ability to effectively manage delicate customer situations
- Organized and reliable - Able to work as a team with little direction when necessary
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
