Job Summary :

- Managing end to end sales backend activities : Booking of order, dispatch of products and collection of payment

- Coordinate pre-sales and after-sales activities between customers and sales team

- Be involved in tele-sales related activities for repeat sales, processing sales orders received from the customers and other routine activities

- Answers phone calls from customers and deals with problems as they arise

- Follows up with customers to make sure that they are satisfied with the product(s)

- Updates all contact information for clients

- Follow up for the payments as per the payment escalation matrix

- Primary response point of contact for all sales related communications including calls, messages, emails from customer

- Respond to Online enquiries through Indiamart and company's website

- Manage queries and escalation of queries to sales manager for 2nd level support on handled processes & tasks

- Report the status of the queries and advise the sales team on opportunities in pipeline

- Identify and fill online government tenders

- Prepare dashboards, data analytics and presentations for Senior executives' discussions

- Review Sales Order Forms and send it to dispatch department.

- Send dispatch docket details to client and handle all related queries.

- Follow up with client for timely receipt of order in good condition.

- Ensure all Orders are approved within pricing and discount policies

- Co-ordinate with finance and plant for timely dispatch of material for existing customers.

- Take order follow-ups with the production team

- Does sales order tracking delivery and maintain MIS for department

- Update customers on the status of orders

- Should be able to do handle dispatches from plant to customer single-handed led.

- Coordinate with finished goods store/dispatch department for timely dispatch of orders to the client.

- Maintains supplies by checking stock to determine inventory levels.

- Support the sales staff, when they are in field by providing data, documents, etc per their request

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