HR Manager at Madhu Instruments Pvt. Ltd
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Madhu Instruments - Executive - Sales Operations (2-4 yrs)
Job Summary :
- Managing end to end sales backend activities : Booking of order, dispatch of products and collection of payment
- Coordinate pre-sales and after-sales activities between customers and sales team
- Be involved in tele-sales related activities for repeat sales, processing sales orders received from the customers and other routine activities
- Answers phone calls from customers and deals with problems as they arise
- Follows up with customers to make sure that they are satisfied with the product(s)
- Updates all contact information for clients
- Follow up for the payments as per the payment escalation matrix
- Primary response point of contact for all sales related communications including calls, messages, emails from customer
- Respond to Online enquiries through Indiamart and company's website
- Manage queries and escalation of queries to sales manager for 2nd level support on handled processes & tasks
- Report the status of the queries and advise the sales team on opportunities in pipeline
- Identify and fill online government tenders
- Prepare dashboards, data analytics and presentations for Senior executives' discussions
- Review Sales Order Forms and send it to dispatch department.
- Send dispatch docket details to client and handle all related queries.
- Follow up with client for timely receipt of order in good condition.
- Ensure all Orders are approved within pricing and discount policies
- Co-ordinate with finance and plant for timely dispatch of material for existing customers.
- Take order follow-ups with the production team
- Does sales order- tracking delivery and maintain MIS for department
- Update customers on the status of orders
- Should be able to do handle dispatches from plant to customer single-handed led.
- Coordinate with finished goods store/dispatch department for timely dispatch of orders to the client.
- Maintains supplies by checking stock to determine inventory levels.
- Support the sales staff, when they are in field by providing data, documents, etc per their request