HR Manager at Lynkit
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Lynkit - Executive - Customer Support (2-5 yrs)
We are seeking Technical Support Executive for providing technical assistance to our clients in the GPS/ tracking domain
Job Responsibilities
- Providing technical software & hardware support to clients
- Providing technical demo of product or new features to client
- Troubleshooting issues related to hardware or software functionalities
- Respond to requests for technical assistance in person, via phone or electronically and follow service desk procedures.
- Accurately describe client issues and interpret and design a resolution
- Identify and escalate situations requiring urgent attention
- Make sure the process conformity and SLAs are accomplished
Required Candidate Profile
- Project experience with GPS hardware/ technology will be given preference
- Experience in GPS installation
- Ability to diagnose and troubleshoot basic technical issues
- Good understanding of computer systems, mobile devices and other tech product
- Ability to provide step-by-step technical help, both written and verbal
- Customer facing experience is a plus
- Comfortable working on rotational shifts
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