Roles and Responsibilities :

- Independently manage the customer relationship at operational level by handling all process-related customer inquiries in an efficient manner.

- Successfully induct customers' unit in shop for repair and ensure quality internal and external communication and transfer of information.

- Create cost estimates for contracted/non-contracted repairs with adherence to contracted/binding rates and services and further process customer's approval in timely and accurate manner.

- Work in and with various our systems and ensure well-maintained customer information database.

- Work independently on loans, sales and 1:1 exchanges.

- Ensure perfect functioning of customer interface by proactively working to resolve claims and discrepancies.

- Responsible for TAT fulfillment and supporting performance level reporting & quality management system.

- Initiate, coordinate and track shipments in cooperation and resolve logistics clarification as and when they arise.

- Identify and manage revenue opportunities within his/her scope of responsibilities, ensure correct cost booking, and in time invoicing of all cases-including mishandling, modification and scrap.

- Participate in all customer communication, meetings or conference calls, involving various LHT departments.

Desired Candidate Profile :

- Bachelor's or equivalent degree in Engineering and/or Business Administration

- Working knowledge of SAP would be an added advantage

- Should have good analytical and problem solving skills

- Cost & quality conscious, detail oriented and should have good business sense

- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

- Sound knowledge of supply chain in aviation and MRO industry is a plus.

- Excellent spoken and written English, excellent communication skills

- Ability to take decisions autonomously

- Creative and innovative thinking

- Ability to coordinate team activities and projects

- High degree of customer orientation

- Flexibility

- Ability to work under pressure

- Willingness to undergo continues training