The Customer Support Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients.

Primary responsibilities include (but not limited to):

1. Delivering a comprehensive service to enquiring customers

2. Managing a large number of incoming calls and emails while delegating certain customer enquiries to specific teams

3. Managing customers- accounts

4. Managing a team of multiple customer support executives and engineers.

5. Keeping a record of customer interaction and details of actions taken on the ticketing system adopted by the company

6. Reporting back on results

7. Provide training and educational materials for team members of the department.

8. Assist customers as needed with setting up and navigating programs or software associated with a product or service

9. Review customer complaints and concerns and seek to improve all aspects of the

customer experience with the company For any clarifications regarding this opening or to apply, you may mail your profile with the opening title as the subject line. Background screening includes previous employment, education, criminal history, and driving verification.

10. Maintain a detailed understanding of products and services, assist customers with questions and suggest the best solution for their problem related to the product.

11. Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

12. Generating sales leads, building sustainable relationships where necessary

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.