IT Recruiter at Locus Solution
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Relationship Manager - Customer Sales - HR Solutions/Services (2-5 yrs)
Responsibilities :
- Setting customer expectations and revenue goals.
- Identifying customer demands and requirements.
- Developing plans to address customer-specific needs.
- Dealing with people of different backgrounds and temperaments.
- Solving customer issues and complaints.
- Planning strategies for customer care and conflict resolution.
- Cross-selling products and services to the customer.
- Advising customers on cost-effectiveness.
- Overseeing the activities of the sales team.
- Offering exceptional customer service to customers.
- Negotiating agreements with customers.
- Maintaining good relationships with customers.
- Approaching prospective customers to build rapport.
- Taking feedback from customers to ensure they are satisfied with the service.
- Adhering to all the rules and regulations of the company.
- Researching the competitors and devising plans accordingly.
- Staying updated with the latest ways to retain customers.
Requirements :
- Bachelor's degree in any Field .
- 3 years of experience working as a Customer Relationship Manager or a similar role in the Customer Service department.
- Demonstrate the ability to work in teams and independently.
- Excellent organizational and interpersonal skills.
- Outstanding oral and written communication skills.
- Good customer service skills.
- Exceptional negotiation and sales skills.
- Proficiency in Microsoft Office Tools.
- Sound knowledge of the company's products and services.
- Ability to maintain sensitive and confidential information.
- Excellent presentation skills.
- Ability to maintain a positive attitude.
- Exceptional people and problem-solving skills.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
