HR Trainee at Loantap Financial Technologies
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Loantap Financial Technologies - Executive - Customer Service/Customer Care - FinTech Domain (1-3 yrs)
Customer Service Executive for Fintech
- The customer service executive position is responsible for answer resolving queries from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities :
- Answer calls and respond to emails and chats Handle customer inquiries both telephonically and by email and chat Manage and resolve customer complaints
- Provide customers with product and service information
- Identify and escalate issues as per process Follow up with internal teams for resolution of customer issue and update customer on status of his query/ complaint
- Follow up customer calls where necessary for update and closure
- Document all call information according to standard operating procedures Complete call logs Produce call reports.
Education and Experience : Graduate not required preferred Excellent Communication skills (oral and written) Key Competencies Verbal and written communication skills Proficient in speaking Hindi and English.
- LoanTap Financial Technologies Pvt. Ltd. Company is hiring for the job profile of Customer Care Executive for 1 Candidates at Pune Location in Kalyani Nagar- Pune locality.
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