21/08 Urvashi
Talent Acquisition at Livspace

Views:140 Applications:41 Rec. Actions:Recruiter Actions:8

Livspace - Executive - Presales (2-4 yrs)

Delhi Job Code: 87719

Experience : In customer facing roles / inside sales roles as the role would involve a high degree of customer interaction


Key Requirements :

- Great written and verbal communication skills

- Good listener with active problem solving skills

- Good interpersonal, analyzing & follow-up skills

- Quick learner and open to learning new channels or processes

- Flexible with work timings/ schedule and availability.

- Multitasker with flexibility to work in different work roles.

- Ability to educate the customer about the benefit of choosing Livspace over competitors

- Ability to collate requirements post the call with the customer

- Good working knowledge about home interior design and products would be an added advantage.

Responsibilities :

- Reach out to prospective customers basis the customer enquiries given by Business Manager while strictly following call time SLAs

- Guide customers about Livspace design services and products for end to end home design projects.

- Making sure that the quality of the calls is extremely high.

- Schedule the detailed call with our design team through internal tools.

- Follow up with internal team members to ensure that appropriate action has been taken on customer requests and complaints.

- Make reminder calls to clients, send follow-up emails and schedule appointments, make sure the call happens on scheduled time.

- Feedback calls to customer.

- Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.

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