HR- Senior Recruitment Specialist at Livspace
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Livspace - Customer Support Executive (1-12 yrs)
Customer Care Executive
- >99.9% customer calls received directly or through a call back to the customers within the defined TAT.
- >99.9% emails responded to the customer within the defined TAT.
- Proactive calls to escalated customers with timely updates, as provided by the team or through dashboard, till de-escalation.
- Internal coordination with all relevant stakeholders to derive the inputs needed to answer the customer satisfactorily.
- Understanding the customer concerns and documenting the same in a defined tracker, along with the resolution provided.
- Getting proactive feedback on store performance from the customers, during the calls.
- Following proper SOPs/templates while interacting with the customers, keeping personal opinions and emotions aside.
An ideal candidate will be:
- Eager to learn and grow, displaying high levels of ownership and drive to perform.
- Good verbal and written communication.
- Proactive in approach, organized, aggressive in action and results oriented.
- A team player with high patience and a high level of integrity.
- Willing to get their hands dirty to get the task done.
- A degree/diploma holder.
- Assertive with a high level of maturity.
- Comfortable with remote working, with access to the internet. Should be independent in working with minimum supervision.
- Prior experience in managing customer care is mandatory. Industry not a bar.