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23/06 Meenakshi Singh
HR- Senior Recruitment Specialist at Livspace

Views:79 Applications:32 Rec. Actions:Recruiter Actions:0

Livspace - Customer Support Executive (1-12 yrs)

Bangalore/Bangalore/Bengaluru Job Code: 219798

Customer Care Executive


- >99.9% customer calls received directly or through a call back to the customers within the defined TAT.

- >99.9% emails responded to the customer within the defined TAT.

- Proactive calls to escalated customers with timely updates, as provided by the team or through dashboard, till de-escalation.

- Internal coordination with all relevant stakeholders to derive the inputs needed to answer the customer satisfactorily.

- Understanding the customer concerns and documenting the same in a defined tracker, along with the resolution provided.

- Getting proactive feedback on store performance from the customers, during the calls.

- Following proper SOPs/templates while interacting with the customers, keeping personal opinions and emotions aside.

An ideal candidate will be:

- Eager to learn and grow, displaying high levels of ownership and drive to perform.

- Good verbal and written communication.

- Proactive in approach, organized, aggressive in action and results oriented.

- A team player with high patience and a high level of integrity.

- Willing to get their hands dirty to get the task done.

- A degree/diploma holder.

- Assertive with a high level of maturity.

- Comfortable with remote working, with access to the internet. Should be independent in working with minimum supervision.

- Prior experience in managing customer care is mandatory. Industry not a bar.

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