HR Associate at LiveHealth
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Live Health - Lead - Chat Support (2-6 yrs)
Responsibilities:
- Interact with users through a series of actions and answer all queries, resolve issues via chat.
- Maintain and update records for daily queries and escalation.
- Support the roll-out of new application features.
- Troubleshoot systems, network problems, diagnosing and solving software issues at users end.
- Escalate problems that cannot be fixed at in tier one support and updating users on the status of problems.
Requirements :
- Minimum of 2 years of work experience as Chat Support Lead with 1 year of team handling experience.
- Should be Customer Centered Perspective.
- Effective written and spoken English communication skills.
- Must be Articulate and Spontaneous in Active conversations to handle tough situations.
- Ability to recognize the sensitive nature of issues and maintain confidentiality.
- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
- The willingness and curiosity to learn new environments and develop new skills.
- A high degree of intensity follow-through, and collegiality.
- Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely -manner.
- Ability to thrive in high demand, high-pressure situations
- Must be a graduate in any stream. B.E, B Tech, BCA, MCA would be preferred.
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