About Role:

We are looking for a technical and growth-focused Customer Success Manager (CSM) to work with Lifesight's most strategic customers to use location intelligence to solve their high-impact business needs. Our Customer Success Team ensures clients adopt and see value with Lifesight - helping solve business problems with our technology, managing accounts, and ensuring that customers love Lifesight.

Responsibilities :

- Manage onboarding of enterprise customers to FLUX, Our Flagship enterprise solution and provide hands-on technical work (for example, with data, geospatial analysis, our APIs) so our technology helps solve their business needs.

- There is technical work involved in this aspect of the role.

- Maintain high levels of engagement to ensure customers see value from insights, increase adoption, and uncover new uses for Lifesight's location intelligence tools.

- Identify opportunities for expansion and be a source of intelligence interfacing with Product and other teams to drive evolution of our products and new solutions.

- Establish a trusted advisor relationship with our most strategic enterprise customers across different verticals -- engaging to deeply understand their business needs and goals with Lifesight.

Requirements :

- 5+ years of enterprise customer-facing customer success, technical account management, or strategic consulting, with a strong technical foundation and business savvy.

- Familiarity SQL is invaluable; basic knowledge of Python, javascript, and APIs is preferred.

- Technical knowledge of Geo world and tools is desired, though not required.

- The skills to lead technical conversations.

- The skills to use data, Lifesight products, and your technical skills to develop proofs-of-concept and advise on solutions.

- Experience handling complex enterprise organisations and solving difficult problems.

- Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software.

- Curiosity and a passion for serving customers.

- Ability to be diplomatic, empathetic, poised, and action oriented when working with customers.

- Excellent communication and interpersonal skills.

- Bonus points for experience with: Analytics, BI tools, ETL tools, and enterprise SaaS startups.

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