09/02 Life School
HR at Life School

Views:25 Applications:8 Rec. Actions:Recruiter Actions:1

Life School - Customer Service Officer (3-4 yrs)

Pune Job Code: 62771

We are looking for Customer Service officers who will ensure excellent service standards, respond efficiently and warmly to customers and maintain high customer satisfaction.

Responsibilities and Duties :

- Greet customers warmly and with an attitude to delight customers.

- Identify and assess customers needs to achieve satisfaction.

- Build sustainable relationships of trust through open and interactive communication.

- Provide accurate, valid and complete information by using the right methods/tools.

- Meet personal/team sales targets and call handling quotas.

-Handle queries, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

- Keep records of customer data, customer interactions, etc.

- Follow communication procedures, guidelines and policies.

- Go the extra mile to engage customers.

- Resolve customer queries via phone, email, or social media.

- Provide online support.

- Use telephones to reach out to customers and verify account information.

- Greet customers warmly and ascertain problem or reason for calling.

- Create plans and ideas for customer engagement.

Required Experience, Skills and Qualifications :

- Excellent communication and presentation skills.

- Fluency in the English language.

- Proven customer support experience of 3 to 4 years.

- Track record of over-achieving quota.

- Strong phone contact handling skills and active listening.

- Familiar with CRM systems and practices.

- Customer orientation and ability to adapt/respond to different types of characters.

- Ability to multi-task, prioritize and manage time effectively.

Add a note
Something suspicious? Report this job posting.