Position Summary:

Partner Relationship Executive will be responsible for managing partners to ensure excellent customer service and partner satisfaction. He/she will act as a liaison responsible for managing partner relationships, creating reports, managing events & data management. Being the face of the organisation, they play a vital role in creating a positive brand through excellent interpersonal relationships and fulfilling commitments

Key Responsibility Areas:

- Client relationship management with post-sales progress, regular updates, reports etc.

- Understanding client requirements on timely basis and ensure the deliverables

- Create presentations and documentation

- Ideate marketing collateral for branding of Life-Lab and sponsors

- Plan and manage meaningful activities and events for various stakeholders engagements in and outside schools

- Ensure quality adherence with respect to client expectations

- Internal cross-team communication and integration

Roles and Responsibilities:

- Partnership Management

- Assist in managing portfolio of supporters through personal engagement and solicitation

- Managing partner communication such as following-up, coordinating & keeping them informed

- Schedule and attend timely meeting with partners

- Service Satisfaction and Client Retention

- Drive client satisfaction by monitoring project progress in schools and quality adherence

- Maintain communication with internal teams to be updated at all times to ensure project deliverables

- Escalate all issues concerning program implementation to the respective manager

- Reporting & Documentation

- Create project-wise periodic reports for partners keeping them informed

- Keep all reporting formats, CRM, documents updated on a daily basis

- Develop presentations for existing projects and prospective partners

- Maintain data integrity, tracking engagement and inputting key information on database

Skills & Competencies:

- Strong content writing and presentation skills

- Excellent report writing skills

- Strong client interfacing, relationship building skills

- Strong secondary research skills using internet or social media platforms

Qualification & Experience:

- Minimum Bachelor's degree preferably in relevant field

- 1-2 years of experience in Client Relationship Management or related domains preferably in non-profit/education sector

- Excellent verbal and written communication skills

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