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09/09 Karthik
General Manager at Li-Ning Studio

Views:193 Applications:59 Rec. Actions:Recruiter Actions:58

Li-Ning Studio - Associate - Customer Support (1-5 yrs)

Bangalore Job Code: 291167

- As a Customer Support Associate at Li-Ning Studio, the candidate must manage diverse communication platforms (calls, chats, emails, WhatsApp) and possess basic computer skills. They will receive training on product knowledge and software utilization(Hubspot, Bigcommerce, Uniware, Clickpost, Exotel, Slack etc). Presently, candidates will oversee India and Singapore regions, with potential expansion.

- Typical customer inquiries cover product details, status, policies, and related matters.

- Preferential consideration will be given to candidates with prior teamwork experience and familiarity with customer experience metrics like NPS and CSAT scores.

- Proficiency in English and Hindi is essential, with proficiency in a local language considered an advantage.

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