HR Manager at Lexicon Group - EduCrack
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Lexicon Group - Executive - Telecalling/Tele-Marketing (0-2 yrs)
Designation - Telecallers / Telemarketers
Salary - 15K to 20K
Position - 3
Place - Wadgaon Sheri (Pune)
Roles & Responsibilities :
- Contacting existing customers as well as prospective customers using scripts.
- Answering phones and explaining the product and services offered by the company.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Making recordings of all the sales phone calls and sales deals.
- Taking and processing product orders in a professional manner.
- Maintaining the database of the customers on a regular basis.
- Suggesting solutions based on customer's needs and requirements.
Requirements :
- Proven experience as a telesales representative or other customer service role.
- Excellent knowledge of the English, Hindi & Marathi language
- Good knowledge of CRMs like (No Paper Form) and other telephone systems
- Proven track record of successfully meeting sales quota over the phone.
- Ability to switch communication styles
Skills :
- Proficient in communication and interpersonal skills
- Research and record-keeping skills
- Verbal communication
- Outstanding negotiation skills to resolve issues and address complaints
- Data entry skills
- Closing skills
- Telephone skills
Education :
- Any Graduate
Experience
- One to Two years / Freshers can also apply
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