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22/06 Pinki Dutta
HR Manager at Lexicon Group - EduCrack

Views:4 Applications:3 Rec. Actions:Recruiter Actions:0

Lexicon Group - Executive - Telecalling/Tele-Marketing (0-2 yrs)

Pune Job Code: 219588

Designation - Telecallers / Telemarketers

Salary - 15K to 20K

Position - 3

Place - Wadgaon Sheri (Pune)

Roles & Responsibilities :

- Contacting existing customers as well as prospective customers using scripts.

- Answering phones and explaining the product and services offered by the company.

- Obtaining customer information and other relevant data.

- Asking questions to the customer and understanding their specifications.

- Resolving queries and issues related to the products and services.

- Making recordings of all the sales phone calls and sales deals.

- Taking and processing product orders in a professional manner.

- Maintaining the database of the customers on a regular basis.

- Suggesting solutions based on customer's needs and requirements.

Requirements :

- Proven experience as a telesales representative or other customer service role.

- Excellent knowledge of the English, Hindi & Marathi language

- Good knowledge of CRMs like (No Paper Form) and other telephone systems

- Proven track record of successfully meeting sales quota over the phone.

- Ability to switch communication styles

Skills :

- Proficient in communication and interpersonal skills

- Research and record-keeping skills

- Verbal communication

- Outstanding negotiation skills to resolve issues and address complaints

- Data entry skills

- Closing skills

- Telephone skills

Education :

- Any Graduate

Experience

- One to Two years / Freshers can also apply

Visit Us: www.educrak.com

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